Understand the conversations before judging the results.
See the information available about how customers interact with NBEH, and use it to understand recurring questions and where product information needs clarifying.
This page shows the metrics that actually exist in the product, such as conversation activity or recurring topics, depending on what the version in use provides.
How is this different from merchant insights?
Analytics describe what showed up in the data. Merchant insights suggest what could be reviewed or improved based on those observations.
Learn about merchant insightsA conversation isn’t a sale.
A customer conversation isn’t shown as a completed order, and no revenue is attributed to NBEH without a real measurement link and a clear method for counting it.
See NBEH on your own products.
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